FREQUENTLY ASKED QUESTIONS
ABOUT OUR SILK
WHAT SILK FABRIC DO YOU USE?
Our pillowcases and silk products are made from the highest grade (6A) 22 Momme Mulberry Silk. Specially developed, our silk is treated and refined in a process that makes our fabric smoother; the result is an improved fabric that has all the benefits from 6A silk but is brighter, shinier, softer, thicker and more durable than most silk fabrics. Read more here.
WHAT ARE THE BENEFITS OF SILK?
Silk offers numerous benefits for your hair, skin and overall well-being. Dermatologists recommend sleeping on a silk pillowcase to help retain the natural moisture of the skin, reduce friction, irritation and acne-causing bacteria. Gentle on skin and hair, our pillowcases provide a luxurious and comfortable sleep surface; they prevent bedhead, reduce sleep lines, reduce frizz and protect hair from breakage and tangles.
WHY IS YOUR SILK DIFFERENT FROM OTHER SILK?
Our silk undergoes an after treatment and refining process that makes our fabric smoother; the result is an improved fabric that has all the benefits from 6A silk but is brighter, shinier, softer, thicker and more durable than most silk fabrics. See the difference here.
WHAT DOES 22 MOMME MEAN AND WHY IS IT SO IMPORTANT?
Momme is the universal measure of the weight of silk - which typically indicates the thickness of silk fabric, similar to the thread count of cotton. The higher the Momme, the higher the quality of the silk. We use 22 Momme in our pillowcases, most pillowcases are 19 Momme. Our pillowcases contain about 20% more silk than the average 19 Momme. This means the silk feels thicker and more comforting on your skin and it makes it more durable too, especially when it comes to washing it.
ARE YOUR SILK PRODUCTS OEKO-TEK CERTIFIED?
Yes, our silk is OEKO-TEX Standard 100 certified. This means our silk is toxic free, made without harmful substances or dyes. Our products are certified to be free from harmful levels of over 300 substances. Quality you can trust. Scan the QR code on our label to check the certificate.
CAN I MACHINE-WASH YOUR PILLOWCASES AND SILK ESSENTIALS?
Yes, you can machine wash (30ºC) our pillowcases and silk essentials. Don't forget to wash them in our mesh laundry bag and use a delicates detergent. Please head to our Silk Care page for more information about how to care for our silk products.
IS SILK GOOD FOR SENSITIVE SKIN?
Mulberry silk is naturally hypoallergenic, meaning it is less likely to cause allergies or skin irritations and reduce acne-causing bacteria. This makes Mulberry silk an ideal choice for all skin types, including those with sensitive skin, allergies or acne-prone skin.
ABOUT OUR PRODUCTS
WHAT ARE THE BENEFITS OF USING A SILK PILLOWCASE?
Dermatologists and beauty experts recommend sleeping on a silk pillowcase to help retain the natural moisture of the skin, reduce friction, irritation and acne-causing bacteria. Gentle on skin and hair, it provides a luxurious and comfortable sleep surface; it prevents bedhead, reduce frizz and protects hair from breakage and tangles. Your skin and hair are probably getting the best skincare and haircare products and treatments, but did you know that your pillowcase and hair accessories are an important step in your self-care routine? Read the full list of benefits here.
WHAT SIZE ARE YOUR PILLOWCASES?
Our pillowcases are standard UK size, 50x76cm (20x30 inches). They fit most standard UK pillows.
DO YOUR PILLOWCASES HAVE A ZIPPER?
Yes, they have a hidden zipper design.
WHY DO I NEED YOUR SILK SCRUNCHIES?
The way we style our hair is very important to maintain a healthy scalp and hair. Using strong elastic hair ties to create tight hairstyles can lead to hair loss (the medical term for this is called traction alopecia). Switching to silk scrunchies means taking care of your hair and scalp as it places less tension on your hair and follicles. We have designed our scrunchies to be gentle on all hair types yet strong and durable. Our scrunchies don't pull your hair and they protect it from breakage, split ends, reduce frizz, avoid tangles & friction. Say good bye to dents, kinks, pulls, and damaged hair! Read the full list of benefits here.
WHAT'S THE DIFFERENCE IN SIZE OF YOUR SCRUNCHIES?
Our mini scrunchies are 1cm, our midi scrunchies 2cm and our large ICONIC scrunchies are 5cm. Check our Size Guide for a guide with pictures.
WHY DO I NEED YOUR SILK SLEEP MASK?
Blocking out light and reducing disruptions leads to a deeper sleep and more restful night. Wake up feeling refreshed and rejuvenated whilst still taking care of your skin and delicate eyelashes. Ideal if you use a lash serum, as our silk mask won't soak it so it can stay working in your lashes, like it should.
WHAT IS SO SPECIAL ABOUT YOUR SLEEP MASK?
Our sleep mask has been designed to take specific care of your eyelashes while you sleep. With space inside the mask around the eye area, it ensures a comforting sleep as It avoids the very uncomfortable feeling of the fabric pressing against your eyelids and eyelashes. It is specially designed for those with naturally long eyelashes or delicate eyelash extensions. You don't need to have naturally long eyelashes or eyelash extensions to enjoy the benefits of our sleep mask, some people just really don't like the uncomfortable feeling of the fabric of normal sleep masks pressing agains their eyelids.
CAN I IRON SILK?
Yes, you can iron your pillowcase to keep the shiny silky feeling. Use a low setting on your iron, if your iron has a silk setting, use this. Iron while the pillowcase is still slightly damp.
I CAN'T GET THE CREASES OUT OF MY PILLOWCASE, WHY?
To get the best result, iron your pillowcase after washing it while is still slightly damp. If your pillowcase is completely dry, spray it with some water and iron it normally, the creases will quickly disappear!
CUSTOMER CARE
WHAT IS YOUR RETURNS POLICY?
Returns are free of charge. We accept returns within 30 days of the purchase date. Please contact us before you send your order back to us. Read our Returns Policy.
HOW DO I REQUEST A RETURN?
Start a return using your customer account or contact us at hello@hausgio.com; you will receive a shipping label from us and further instructions on how to return your items. Please read our Returns Policy for more information.
HOW LONG WILL MY ORDER TAKE TO SHIP AND ARRIVE?
Orders usually ship within 1-3 days. Delivery usually takes 1 to 4 working days. If you select Express Shipping at checkout, your order will be processed within 1 working day and delivered within the next 24 hours of shipping.
Shipping times
Shipping times will vary depending on the shipping option you choose. Please read our Shipping Policy.
CAN I RETURN OR EXCHANGE MY ORDER?
Yes, we accept returns and exchanges within 30 days of purchase. Please contact us before you send your order back to us. For exchanges, please contact us directly at hello@hausgio.com. Click here to read our full returns policy.
CAN I AMMEND MY ORDER AFTER PLACING IT?
If you wish to cancel or amend your order, email us at hello@hausgio.com as soon as possible. We will do our best to accommodate any requested changes. However, once an order has been processed, we cannot guarantee this will be posible.
INTERNATIONAL CUSTOMS/ TAXES
All our orders are shipped from the UK. Customs fees and tax amounts vary depending on location. Customers are responsible for any customs duties or import taxes. If your order is held in customs, please contact your local post service for details.
Duties are costs associated with buying a product that's shipped from a different country. When international customers buy a product on our store, their country can charge* them duties on the shipment.
*We are not responsible for custom duties or import taxes.
STILL HAVE QUESTIONS? CONTACT US
Email us anytime at hello@hausgio.com and we will get back to you within 24 hours. You can also use the chat button at the bottom of this page to start a chat. We might not get back to you straight away, but we will reply ASAP; if you are not available in the chat anymore, our reply will reach you in an email.